Shipping Policy

Effective Date: July 30, 2026

Thank you for shopping with Carisia. This Shipping Policy explains how we process, prepare, ship, and deliver orders placed through our website. By placing an order with Carisia, you agree to the terms outlined in this policy.

1. Shipping Destinations

Carisia currently ships orders within the United States.

At this time, we do not offer international shipping. If our shipping destinations change in the future, the updated information will be published on our website.

2. Processing, Transit & Delivery Time

We work to process and deliver every order as efficiently as possible.

Processing Time

Orders are processed within 1–3 business days after successful payment has been received. During processing, we verify payment, prepare your order, inspect products, package items securely, and prepare the shipment for dispatch.

Transit Time

Once your order has been shipped, the estimated transit time is 6–7 business days. Transit times are estimates and may vary depending on your location and shipping carrier operations.

Estimated Delivery Time

The estimated total delivery time is 7–10 business days, including both processing and shipping. Although we strive to meet these estimates, delivery dates cannot be guaranteed and may occasionally be affected by circumstances beyond our control.

3. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (EST).

Orders placed before the cut-off time will begin processing according to our normal schedule. Orders placed after 5:00 PM (EST), on weekends, or on public holidays will begin processing on the next business day.

4. Shipping Charges

We are pleased to offer Free Shipping on all orders.

There are no additional shipping charges during checkout unless otherwise stated on the product or checkout page.

5. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email containing your order details.

Please review your confirmation carefully. If you notice any incorrect information, contact us as soon as possible before your order enters the shipping process.

6. Order Tracking

When your order has been shipped, we will send a shipping confirmation email.

If tracking is available for your shipment, the tracking number and tracking details will be included so you can monitor the progress of your delivery.

7. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.

Delays may result from:

  • Severe weather conditions
  • Public holidays
  • High shipping volumes
  • Carrier operational delays
  • Natural disasters
  • Transportation disruptions
  • Other unforeseen circumstances beyond our control

We appreciate your patience if such delays occur.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Carisia is not responsible for delays, returned shipments, or unsuccessful deliveries resulting from incorrect, incomplete, or outdated shipping information provided during checkout.

If you notice an error in your shipping address, please contact us immediately before your order has been dispatched.

9. Failed Delivery Attempts

If delivery cannot be completed because the recipient is unavailable or the shipping address is incorrect, the shipping carrier may attempt redelivery or return the package according to its policies.

Additional shipping charges may apply if a returned package must be shipped again.

10. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:

  • Check around your delivery location.
  • Ask family members or neighbors if they accepted the package.
  • Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact our customer support team and we will do our best to assist you.

11. Damaged Shipments

If your package arrives damaged, please contact us as soon as possible.

To help us review your request, please provide:

  • Your order number.
  • Clear photographs of the damaged product.
  • Photographs of the shipping package, if available.

Our team will review the information and respond as quickly as possible.

12. Multiple Shipments

In certain situations, items from the same order may be shipped separately due to product availability, inventory management, or warehouse operations.

If this occurs, you will receive shipment updates for each package when available.

13. Delivery Responsibility

After your order has been handed over to the shipping carrier, delivery is managed by the carrier.

Although we remain available to assist with shipping-related inquiries, delivery schedules and transportation are the responsibility of the shipping carrier.

14. Shipping Restrictions

We reserve the right to refuse or cancel shipments when required by law or when shipping restrictions apply.

Certain delivery locations may experience limited shipping availability depending on carrier coverage.

15. Changes to Orders

If you need to update your shipping address or other shipping information, please contact us immediately after placing your order.

Once an order has entered processing or has been shipped, we may not be able to make changes.

16. Changes to This Shipping Policy

Carisia reserves the right to update or modify this Shipping Policy at any time.

Any changes become effective immediately after they are published on this page. Customers are encouraged to review this policy periodically before placing an order.

17. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team.

We are always happy to assist you.

Business Information

Business Name: Carisia

Business Email: support@carisia.store

Business Number: +12262407703

Business Address: 6953 Messer Road Sneads, Florida 32460, United States

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