Last updated November 3, 2026
Order has not arrived
If your order has not arrived within 11 business days of the order date, email support@carisia.store or call +1 (270) 515-1807 (Monday to Friday, 9:00 AM – 5:00 PM CT) with your order number. We will contact the carrier and keep you updated.
Tracking says delivered, but no parcel
- Check your mailbox, porch, parcel lockers and building reception.
- Ask household members and neighbours if they took the parcel in.
- Wait one more business day; carriers sometimes scan parcels as delivered early.
- Contact us within 7 days of the delivery scan so we can open a claim with the carrier.
Damaged parcel or item
Contact us within 7 days of delivery with your order number and clear photos of the bag, the box and the shipping label. Please keep the packaging until the claim is closed.
Wrong item received
If you received a different bag or colour from the one you ordered, contact us within 7 days of delivery with your order number and a photo of the item.
How we resolve claims
| Issue | Resolution |
|---|---|
| Lost in transit (confirmed by carrier) | Replacement or full refund |
| Damaged or defective on arrival | Prepaid return label, then replacement or full refund |
| Wrong item sent | Prepaid return label, then the correct item or a full refund |
Refunds are processed within 5 days to the original payment method.
Contact information
- Business name
- Carisia
- Phone
- +1 (270) 515-1807
- Support hours
- Monday to Friday, 9:00 AM – 5:00 PM CT
- Order cut-off
- 5:00 PM Central Time, Monday to Friday
- Website
- carisia.store