Frequently Asked Questions (FAQs)
1. Where do you ship?
We currently ship orders within the United States. At this time, we do not offer international shipping. If our shipping locations change in the future, they will be updated on our website.
2. How long does order processing take?
Orders are processed within 1–3 business days after your payment has been successfully received. Processing includes order verification, quality checks, packaging, and preparing your order for shipment.
3. What is the order cut-off time?
Our daily order cut-off time is 5:00 PM (EST). Orders placed before this time will begin processing according to our standard processing schedule. Orders placed after 5:00 PM, on weekends, or on public holidays will be processed on the next business day.
4. How long does shipping take?
After your order has been processed, it is typically delivered within 6–7 business days. Shipping times may vary slightly depending on your location and carrier operations.
5. What is the estimated delivery time?
The total estimated delivery time is 7–10 business days, including both processing and shipping. While we strive to deliver every order on time, occasional delays beyond our control may occur.
6. Do you offer free shipping?
Yes. We provide free shipping on all eligible orders. There are no additional shipping charges added during checkout unless otherwise stated.
7. What payment methods do you accept?
We accept secure prepaid online payments through the payment methods available during checkout. All transactions are processed securely to help protect your payment information.
8. Do you offer Cash on Delivery (COD)?
No. We currently do not offer Cash on Delivery (COD). All orders must be paid in full before they are processed and shipped.
9. Can I return my order?
Yes. Eligible items may be returned within 30 days of the delivery date. Returned items must be unused, in their original condition, and include all original packaging, tags, and accessories, where applicable.
10. Do you offer exchanges?
No. We currently do not offer product exchanges. If you would like a different product, you may return an eligible item according to our Return Policy and place a new order separately.
11. How long does it take to receive my refund?
Once your returned item has been received and inspected, approved refunds are processed within 10 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.
12. Can I cancel my order?
Orders may be cancelled before they have been processed for shipment. If your order has already been shipped, it cannot be cancelled. Please contact our customer support team as soon as possible if you wish to request a cancellation.
13. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available. You can use the tracking number to monitor your shipment’s delivery status.
14. What should I do if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Include your order number and clear photos of the item so our support team can review your request and provide assistance.
15. What if my package is delayed?
Although we work to deliver every order within the estimated timeframe, shipping delays may occasionally occur due to weather conditions, carrier issues, public holidays, or other unforeseen circumstances. We appreciate your patience if this happens.
16. Can I change my shipping address after placing an order?
If your order has not yet entered the processing stage, please contact us immediately. We will make every reasonable effort to update your shipping address before the order is dispatched.
17. How can I contact customer support?
If you have any questions regarding your order, products, shipping, returns, or refunds, our customer support team is available to assist you during our regular business hours. We aim to respond to customer inquiries as promptly as possible.
18. How can I contact Carisia?
You can reach our customer support team using the contact information below:
Email: support@carisia.store
Phone: +12262407703
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)
We are happy to assist you with any questions related to your order or our products.
Business Information
Business Name: Carisia
Business Email: support@carisia.store
Business Number: +12262407703
Business Address: 6953 Messer Road Sneads, Florida 32460, United States