Last updated November 3, 2026

This Privacy Policy describes how Carisia (“we”, “us” or “our”) collects, uses, shares and protects personal information when you visit carisia.store or place an order with us.

Information you provide

• Name, email address and phone number
• Billing and shipping addresses
• Order history and the items you buy
• Account login details if you create an account
• Messages you send through our contact form, by email or by phone

Information collected automatically

• IP address, browser type and device information
• Pages viewed, time on the site and the referring website
• Cookies and similar technologies (see “Cookies” below)

Card and payment data

Card details are entered directly with our payment provider. We do not receive or keep full card numbers.

How we use your information

• To process payments and ship orders
• To send order, shipping, cancellation and refund emails
• To answer questions and support requests
• To detect and prevent fraud and keep the site secure
• To understand and improve how the site works
• To comply with legal, tax and accounting requirements

We send marketing emails only to people who have opted in, and every marketing email includes an unsubscribe link.

Cookies

Type	Purpose
Strictly necessary	Cart, checkout, account login and security
Preferences	Remembering settings you choose
Analytics	Measuring how pages are used, where analytics tools are active

You can delete or block cookies in your browser settings. The cart and checkout need strictly necessary cookies to work.

Who we share information with

We share personal information only with service providers that help us operate the store, such as payment processors, shipping carriers, hosting and email providers, and only for those purposes. We may also disclose information when required by law. We do not sell personal information.

How long we keep information

We keep personal information for as long as needed to fulfil orders and meet legal and accounting obligations, and then delete or anonymise it.

Security

We use encrypted connections and limit access to personal information to people who need it. No method of transmission or storage is completely secure.

Your rights

You can ask to access, correct or delete your personal information, or to stop marketing emails. See Personal Data Requests for how to make a request. Residents of certain US states may have additional rights under state law.

Children

Our site is not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.