Last updated November 3, 2026

30-day return window

You may request a return within 30 days of the delivery date shown in the carrier tracking.

Eligible items

• The bag is unused and in the same condition as delivered
• Original tags are still attached
• All included parts are returned, such as detachable straps and zip pouches

Items we cannot accept

• Bags that have been used, marked, scented or damaged after delivery
• Bags returned without tags or included parts
• Parcels sent to us without an approved return request
• Requests made more than 30 days after delivery

Starting a return

1. Email support@carisia.store or call +1 (270) 515-1807 with your order number, the item and the reason for the return.
2. We reply within 1–2 business days with return instructions and the return address.
3. Pack the bag securely and ship it with a tracked service.
4. Send us the tracking number so we can watch for your parcel.

Return shipping costs

Reason for return	Return shipping paid by
Changed your mind	Customer
Item arrived damaged or defective	Carisia (prepaid label provided)
Wrong item or colour sent	Carisia (prepaid label provided)

Inspection and refund

We inspect every returned bag and email you once it is checked. Approved refunds are processed within 5 days to the original payment method. Your bank or card issuer may take a few additional business days to post the credit.

Partial refunds

If a return is accepted but a part such as a strap or pouch is missing, we will contact you before issuing a partial refund.

Exchanges

We do not offer direct exchanges. Return the bag for a refund and place a new order for the colour or style you prefer.

Cancelling before dispatch

Orders that have not shipped can be cancelled for a full refund. See our Cancellation Policy.