Return & Refund Policy
Effective Date: July 30, 2026
At Carisia, customer satisfaction is important to us. We understand that sometimes a customer may need to return a product, and we aim to make the return and refund process simple and transparent.
This Return & Refund Policy explains the conditions for eligible returns, the return process, refund processing times, and other important information regarding returns and refunds.
By placing an order with Carisia, you agree to the terms outlined in this policy.
1. Return Period
Customers may request a return within 30 days from the date the order is delivered.
To be eligible for a return, the request must be submitted within this 30-day return window.
Returns requested after this period may not be accepted.
2. Return Eligibility
To qualify for a return, the product must meet the following conditions:
- The item must be unused and in its original condition.
- The product must include original packaging, tags, and accessories where applicable.
- The item must not show signs of wear, damage, washing, alteration, or misuse.
- Proof of purchase or order details must be provided.
Returned items that do not meet these requirements may be rejected.
3. Items That Cannot Be Returned
Certain items may not be eligible for return if they:
- Have been used or damaged after delivery.
- Are missing original packaging or accessories.
- Show signs of wear or alteration.
- Are returned without prior approval.
Please contact our customer support team before sending any item back.
4. Return Request Process
To request a return, please contact us with the following information:
- Order number.
- Customer name.
- Email address used during checkout.
- Reason for return.
- Photos of the product if required.
Our team will review your request and provide further instructions if your return is approved.
5. Return Shipping
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning an item, as Carisia is not responsible for packages lost during return transit.
6. Inspection of Returned Items
Once we receive the returned product, our team will inspect the item to confirm that it meets the return requirements.
The inspection process helps us determine whether the return qualifies for a refund.
7. Refund Processing Time
If your return is approved, your refund will be processed within 10 business days after the returned item has been received and inspected.
After the refund has been issued, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
8. Refund Method
Approved refunds will be issued using the original payment method used during checkout.
We are unable to send refunds to a different payment method unless otherwise required.
9. Partial Refunds
In certain situations, only a partial refund may be issued.
This may apply when:
- The product is returned with missing parts or accessories.
- The item shows signs of use or damage.
- The product condition has changed after delivery.
10. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
Please provide:
- Order number.
- Clear photos of the item.
- Photos of the packaging if available.
Our team will review the issue and provide assistance.
11. Incorrect Items Received
If you receive an item different from the one ordered, please notify us promptly.
We will review your request and work to resolve the issue as quickly as possible.
12. Exchange Policy
Carisia currently does not offer product exchanges.
If you would like a different item, you may return an eligible product according to this policy and place a new order separately.
13. Order Cancellation Before Shipment
Cancellation requests must be submitted before your order enters the shipping process.
Once an order has been processed or shipped, it cannot be cancelled and must follow the return process after delivery.
14. Refunds for Shipping Charges
Shipping charges, if applicable, may not be refundable unless the return is caused by an error from Carisia, such as sending an incorrect or defective product.
15. Failed Delivery Returns
If an order is returned to us due to incorrect shipping information provided by the customer or unsuccessful delivery attempts, additional shipping costs may apply for resending the order.
16. Return Approval Requirement
Customers must receive approval from Carisia before returning any product.
Items returned without prior communication may not be accepted or processed for a refund.
17. Fraudulent Return Requests
Carisia reserves the right to refuse returns or refunds in cases involving suspected fraud, misuse of the return policy, or inaccurate information.
18. Changes to Return & Refund Policy
Carisia reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will become effective once published on this page. Customers are encouraged to review this policy periodically.
19. Contact Us
If you have any questions regarding returns, refunds, or your order, please contact our customer support team.
We are available to assist you with your concerns and provide guidance regarding the return process.
Business Information
Business Name: Carisia
Business Email: support@carisia.store
Business Number: +12262407703
Business Address: 6953 Messer Road Sneads, Florida 32460, United States